Warranty

/Warranty

Thank you for choosing Sofa Concept.
Your furniture is made to a high specification and manufacturing standard.
Owners of upholstered furniture should expect foam and fibre fillings to compact a little over time. This is considered quite normal. However construction, manufacturing, workmanship, fabric and leather covering flaws, while unlikely to occur, are all covered by our warranty to the original purchaser.
Should any fault or flaw become evident in any of the components during the applicable warranty period, we will, at our discretion, repair or replace components at no expense to you, the original purchaser. The cost of transport ( if needed ) to and from the place of repair is not covered.
This warranty is in addition to any other rights and remedies covered under the Australian Consumer Law.
LIFETIME FRAME WARRANTY. The frame on your sofa is guaranteed against failure due to a manufacturing defect for life.
5 YEAR FOAM WARRANTY. The foam on your sofa, including seat, back, and arm cushioning has a 5 year warranty from date of purchase.
5 YEAR LEATHER WARRANTY. All leather coverings have a 5 year warranty from date of purchase. Leather must be cleaned in accordance with guidelines outlined on the leather care information. Please note warranty does not cover defects arising from negligence or misuse such as soiling, fading, wrinkling, creasing, accidents or imprudent cleaning. This warranty does not cover dye transfer from another product.
2 YEAR FABRIC WARRANTY. All fabric coverings have a 2 year warranty from date of purchase. Please note the warranty does not cover defects arising from negligence or misuse such as soiling, fading, wrinkling, creasing, pilling, accidents or imprudent cleaning.
2 YEAR MECHANISM WARRANTY. The mechanism on your sofa has a 2 year warranty. This warranty does not cover defects arising from negligence or misuse. Where powered mechanisms are fitted there is a 1 year warranty on all electrical components. Do not allow the electrical cord to be pinched between the frame and the floor. Do not place the cord under the carpet or in a location where the cord can be worn.
This warranty specifically covers furniture used in a domestic situation and not subject to misuse. Our furniture is designed to suit a maximum user weight of 120kg. The original sales invoice must be supplied as proof of purchase for a claim to be recognised.

SEO Company Melbourne - ITCC